This is your time to relax and place your curls in safe hands. Appointments are not double booked so when you arrive that time is yours.
Your curls will be cut dry, following their natural pattern and shape. A Curl by Curl cut. For this reason please arrive at your appointment with clean, dry hair having removed any tangles. If you’d like to leave in some conditioner that is fine but no other products. Please also don’t arrive with your hair having been in a bun or ponytail as it distorts the natural pattern.
If you have chosen an appointment which includes a cleanse, hydrate, style and dry you will be coached through every step of the process using the very best products. Each product meets the expectations of the Curl Care and will be suited to your hair type, whether that be loose waves, corkscrew curls or tight coils. Products used are free from sulphates and silicones. You will receive a personalised ‘Lifestyle’ information sheet to take home with you along with your bamboo towel so that you can replicate salon curls every day.
If you have chosen Pintura or other hair colouring please ensure that you book a consultation and skin test at least 48 hours before your appointment.
Your curls will be cut dry, following their natural pattern and shape. A Curl by Curl cut. For this reason please arrive at your appointment with clean, dry hair having removed any tangles. If you’d like to leave in some conditioner that is fine but no other products. Please also don’t arrive with your hair having been in a bun or ponytail as it distorts the natural pattern.
If you have chosen an appointment which includes a cleanse, hydrate, style and dry you will be coached through every step of the process using the very best products. Each product meets the expectations of the Curl Care and will be suited to your hair type, whether that be loose waves, corkscrew curls or tight coils. Products used are free from sulphates and silicones. You will receive a personalised ‘Lifestyle’ information sheet to take home with you along with your bamboo towel so that you can replicate salon curls every day.
If you have chosen Pintura or other hair colouring please ensure that you book a consultation and skin test at least 48 hours before your appointment.
Frequently asked questions.
When is my appointment and where are you?
~ Reminder emails are sent automatically 48hrs prior to your appointment. This contains full postal address in Truro, Cornwall.
Is my appointment with you?
~ Yes. I work alone, I have no links to other salons/stylists in Cornwall.
Is there parking?
~ Yes. It is a permit parking area so please park on the driveway.
Can I pay by card?
~ Yes. I can take either card payments or cash. I will accept bank transfers but this must be done before you leave the salon.
Can you add me to a cancellation list?
~ Any cancellations are posted on my instagram with a link to the online booking in my instagram bio.
Can I call you to ask about my appointment first?
~ Absolutely but please be aware that I don’t take phone calls when I am with a client or outside salon hours. I don’t have a receptionist so please leave me a message. All of my information can be found on the website or booking link.
Can I phone to book an appointment?
~ Bookings are only taken online. The automated system enables you to choose the most convenient appointment for you, book anytime of the day or night and move it to another time or date if you need to.
Do I have to pay a booking fee?
~ Yes. Everyone pays a 50% booking fee to secure their appointment which is deducted from the cost of your appointment.
What’s your cancellation policy?
~ If you need to cancel of change your appointment I require at least 48 hours notice. Failure to do so will result in the loss of your booking fee. No shows will forfeit their booking fee and will be required to pay the remainder of that appointment before another appointment can be booked. I do understand that unavoidable issues come up and will do my best to work with you in a case of a genuine emergency. If I need to cancel your appointment you will be informed with as much notice as is possible and your appointment will be rescheduled. Should a reschedule not suit you will have your booking fee refunded.
What time should I arrive for my appointment?
~ 5 minutes before is perfect.
What if I’m late?
~ Please let me know if you are running late. I try not to over run with appointment times so if you are 15mins late your appointment may need to be rescheduled or cancelled. You may be charged part, or all, of the service to cover my costs.
Do I have to have a skin test for a colour?
~ Yes. I carry out these tests for your safety. I am also required to carry this out to comply with my insurance. Please ensure you book a colour consultation 10 minute appointment at least 48hrs before your colour appointment.
When is my appointment and where are you?
~ Reminder emails are sent automatically 48hrs prior to your appointment. This contains full postal address in Truro, Cornwall.
Is my appointment with you?
~ Yes. I work alone, I have no links to other salons/stylists in Cornwall.
Is there parking?
~ Yes. It is a permit parking area so please park on the driveway.
Can I pay by card?
~ Yes. I can take either card payments or cash. I will accept bank transfers but this must be done before you leave the salon.
Can you add me to a cancellation list?
~ Any cancellations are posted on my instagram with a link to the online booking in my instagram bio.
Can I call you to ask about my appointment first?
~ Absolutely but please be aware that I don’t take phone calls when I am with a client or outside salon hours. I don’t have a receptionist so please leave me a message. All of my information can be found on the website or booking link.
Can I phone to book an appointment?
~ Bookings are only taken online. The automated system enables you to choose the most convenient appointment for you, book anytime of the day or night and move it to another time or date if you need to.
Do I have to pay a booking fee?
~ Yes. Everyone pays a 50% booking fee to secure their appointment which is deducted from the cost of your appointment.
What’s your cancellation policy?
~ If you need to cancel of change your appointment I require at least 48 hours notice. Failure to do so will result in the loss of your booking fee. No shows will forfeit their booking fee and will be required to pay the remainder of that appointment before another appointment can be booked. I do understand that unavoidable issues come up and will do my best to work with you in a case of a genuine emergency. If I need to cancel your appointment you will be informed with as much notice as is possible and your appointment will be rescheduled. Should a reschedule not suit you will have your booking fee refunded.
What time should I arrive for my appointment?
~ 5 minutes before is perfect.
What if I’m late?
~ Please let me know if you are running late. I try not to over run with appointment times so if you are 15mins late your appointment may need to be rescheduled or cancelled. You may be charged part, or all, of the service to cover my costs.
Do I have to have a skin test for a colour?
~ Yes. I carry out these tests for your safety. I am also required to carry this out to comply with my insurance. Please ensure you book a colour consultation 10 minute appointment at least 48hrs before your colour appointment.